STAFF - THERAPY ADMINISTRATION

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  Lindsay graduated from Eastern Washington University with a Master of Science degree in Applied Developmental Psychology with a Mental Health Counseling Emphasis. Lindsay is the Clinical Director and while she does not see clients, she does provide clinical supervision to our team of wonderful therapists. She has worked in community mental health and residential settings and has experience working with children, adolescents, adults, and groups. Lindsay has specific training in Dialectical Behavior Therapy (DBT) and Eye Movement Desensitization and Reprocessing (EMDR). When she is out of the office, Lindsay enjoys spending time with her family, especially outdoors. Lindsay enjoys hiking, kayaking, going out with family to hunt and fish, skiing, and spending time in the sun.  

 Megan has worked as an administrator in the mental health field for over eighteen years.  She will be your first point of contact for starting therapy services with the agency. In her time away from the desk, Megan enjoys baking, watching sports, especially the Spokane Chiefs, and going to antique stores with her husband. 

Katie graduated from Eastern Washington University with her master's in social work. She had an emphasis in aging and palliative care. Katie is a Certified Clinical Trauma Professional (CCTP) and a Certified Grief Informed Professional. She has training in DBT and completed specific training for play therapy and sand tray therapy as well. Katie is comfortable working within a spiritual framework if you prefer that as part of your therapy journey. 

Katie works with children (age 2+), teens, and adults. She has a knack for making good connections with children, so they feel comfortable and safe in the therapy office. She has experience working with trauma, including situations involving child abuse and neglect. Katie's priority is to connect with the parent/caregiver as well as the child so all can work together as a team to promote balance and growth in the family. She also works with parents to better understand their child's mental health needs and can help to plan for things like outbursts, tantrums, need for connection, and intentionally setting up your child for success. 

Katie also works with adults and elderly people. She helps her clients to create personal goals and uses gentle and affirming approaches to walk with her clients as they build insight and gain new perspectives. She previously worked as a psychiatric social worker in a nursing home and has a passion for helping older adults go through life transitions including retirement, health challenges, family relationships, and meaningful connection to community. 

Away from work, Katie enjoys spending time with her family. She enjoys gardening, crafts and walking her dog. Katie is also currently learning Spanish!

Theresa earned her master’s degree in social work from Boise State University, specializing in aging, dementia, hospice care and stress reduction. She brings extensive experience from a variety of community settings, including mental health, home health, assisted living, and hospice. Theresa has worked closely with trauma survivors, teens, and adults of all ages, and has expertise in grief and anticipatory grief, depression, anxiety, anger management, aging, dementia, and stress.

Approach

Theresa approaches therapy with a client-centered perspective, recognizing that each person’s experiences and challenges are unique. She approaches each client with empathy, respect, and a collaborative spirit, tailoring therapy to meet each person’s unique needs and goals.

Her therapeutic style blends evidence-based tools from Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and Narrative Therapy, with a person-centered approach that honors each client’s voice and pace. Theresa considers the whole person — including their past experiences, relationships, and environment — and believes healing begins with feeling safe and heard.

Outside of the office, Theresa is a mother of three grown children who enjoys hiking, camping, DIY projects, cooking, baking, and spending time with family. An animal lover at heart, she also delights in caring for her dogs, cats, and chickens.

“My goal as a therapist is to provide a safe space for individuals and families to heal, feel heard and understood and create meaningful change in their lives.”

TELEHEALTH ONLY to start, with the option of in-person therapy starting in late October.

Melanie is a dual-trained clinician whose work bridges the creative, embodied, and relational dimensions of healing. She holds a BA in Music Performance (Voice) from Fresno Pacific University, a Master of Occupational Therapy from Loma Linda University, and an MA in Clinical Mental Health Counseling from Liberty University. This diverse academic foundation informs her integrative approach to therapy - where expressive arts, developmental attunement, and trauma-informed care converge.

As an experienced pediatric therapist, Melanie specializes in supporting developing children, adolescents, young adults, women, and families holistically. Her clinical work draws from attachment-based modalities, directive and non-directive play therapy techniques, Narrative Therapy, Family Systems, Sand Tray psychoeducation, mindfulness, relaxation techniques, and CBT. She also empowers parents through regular parent coaching and consultation. Her practice is client-centered, solution-focused, and rooted in the belief that healing unfolds through safe relationship, creative expression, and spiritual depth. 

Melanie is knowledgeable in the area of ADHD, Autism, Oppositional Defiant Disorder, Sensory Processing challenges, sleep and behavioral concerns, growth mindset, executive functioning, social skills, self-esteem, anxiety, depression, grief, and trauma. She also offers Christian-based counseling services to those seeking spiritual formation alongside emotional growth.

Outside the therapy room, Melanie is a mother to six beautiful children, wife to a military veteran, and finds joy in music, the creative arts, nature, baking, home design/ renovation, and appreciates all things uniquely vintage.

"My hope is that when you leave the counseling room, you feel empowered, seen, and heard - equipped with confidence and the tools to live your life to the fullest. Through compassionate, attentive, client-centered care, we'll journey together toward discovery, growth, and transformation."

 Therapy should be a space for connection, warmth, and meaningful exploration. Shar helps her clients to feel whole, purposeful, and empowered. She takes a lighthearted, relatable approach that fosters trust and openness, ensuring each session feels engaging and supportive. Rather than adhering to a singular therapeutic approach, she tailors her methods to your needs, combining her expertise with your feedback to custom-design a therapy experience just for you. Psychological symptoms and challenges are unique to each person, and Shar is deeply attuned to what is happening for you and between you and her from moment to moment in therapy sessions. Shar's priority is to help you have transformative and generative moments—not just gain new understandings but truly embody meaningful change.

Shar is a lifelong learner, always expanding her understanding—whether through completing doctoral studies, gaining innovative skills in the mental health field, or gleaning wisdom from the rich life experiences of others. Every journey offers lessons in compassion and deeper connection. Shar loves her family, community, and spending time in nature, which help her stay grounded and present.

Approach

Shar works with individuals, couples, and families to address challenges while also exploring identity, life transitions, and relationships. Therapy is not just about healing—it’s about unlocking potential, deepening self-awareness, and cultivating fulfillment.  

• Doctoral Candidate EdD Leadership (Focused Transformational Leadership)
• MS in Counseling– National University
• BS in Child Development with Distinction in Culture, Minor in Sociology & Humanities–Sacramento State University
• AA Degrees in Humanities, Arts, & Social Sciences

"My approach is intuitive, collaborative, and focused on creating lasting change. I’d love to support you on your journey!" 

Caroline M. Becnel, LMSW, earned her Master of Social Work from Southern University at New Orleans and a Bachelor of Science in Psychology from the University of New Orleans. Over the past decade, she has worked with diverse populations across Louisiana, Mississippi, California, and Idaho in both clinical and community settings.

Caroline believes that healing happens through connection, trust, and feeling truly understood. Her approach combines practical tools from CBT and DBT with a person-centered style that honors each client’s voice and pace.  She takes into account the whole person—past experiences, relationships, and environment—and works from a trauma-informed lens when appropriate. 

Caroline has great skill working with children ages 2+, as well as connecting parent and child. She has a depth of experience with helping parents to understand the mental health needs of their children and working as a team to promote overall wellness for the child and the family. Caroline also offers family therapy including couples counseling. She can help couples to deconstruct communication, resolve relationship problems, and strengthen bonds. In addition, Caroline provides therapy to adults seeking to manage stress, address and process trauma, and get back to being the best version of yourself. 

Outside of her office, Caroline finds joy and fulfillment in artistic endeavors, music, reading, vintage collecting, and crafting. She values creativity as a powerful means of expression and personal growth. Additionally, she enjoys time spent with her family, friends, and pets, understanding the vital role of connection and balance in overall well-being.

Education:

B.A. Art New Mexico State University

B.A. Psychology from Argosy University, Phoenix Az.

Master of Social Work from Highlands University, Las Vegas, New Mexico

L.M.S.W., N.M., Idaho.

Summary

Pamela Hinojos, L.M.S.W., is a licensed social worker practicing in New Mexico and

Idaho, with academic backgrounds in Art, Psychology, and Social Work. She specializes

in treating anxiety, depression, phobias, trauma, and conducting risk assessments,

providing individual, family, and group therapy exclusively via Telehealth.

Pamela’s approach is rooted in empathy, respect, and a positive, future-focused

mindset, utilizing CBT and other therapeutic methods to support her clients. She

specializes in treating anxiety, depression, phobias, trauma, and conducting risk

assessments, offering individual, family, and group therapy via Telehealth.

Karyn "KC" joined the HighRoads team in September 2025. She will offer individual therapy for clients 2+, family therapy, and groups. Check back soon for full bio!

Lisa has a BA from Cal State Fresno in Communicative Disorders/Education of the Deaf. At HighRoad, Lisa provides oversight and support to our team. Lisa is a wonderful advocate for our clients as well as our team of staff members. Outside of the office, Lisa enjoys gardening, cooking, going to the beach and spending time with her grandchildren.

 Jessica has a BS in Criminal Justice from ITT Tech. She found her passion working with developmentally disabled adults and has worked in the field for over 15 years. She has been a Targeted Service Coordinator since 2014 and is currently the Supervisor of the Targeted Service Coordination Team.  Jessica is a farm girl at heart and loves raising goats and living the farm life 

We have a wonderful team of hard-working and dedicated TSCs:

Cheri Hermes

Emily Brock

Jodi Hall

Megan Cykon

Robert Harmelink

Stephanie Taylor

Heather Marver

Melissa Owen

Stephanie Roberts